Customer Success Manager / Account Manager в SOAX #IT Обязанности: — Jointly develop a plan for str...
Customer Success Manager / Account Manager в SOAX
#IT
Обязанности:
— Jointly develop a plan for strategic growth of your accounts and execute it;
— Be responsible for customers engagement, adoption, guidance of customers with proactive customer success approach;
— Thrive to develop strong partnerships, getting to know customers goals, job to be done and help them succeed;
— Identify regular customer's struggles and offer your expertise to overcome them;
— Advocating customers ideas and feedback to the team inside, which are required for customers growth and retention;
— Maintain high customer satisfaction and loyalty.
Требования:
— Be proactive person and passionate about Customer Success;
— 2+ of Customer Success experience or other customer service role in SaaS;
— Experience with building customer health scores triggers, predicting churn, forecasting expansion;
— High attention to detail and ability to design an organized onboarding plan and schedule for new clients;
— Previous record of meeting or exceeding customer renewal and retention goals in a rapid growth environment;
— Ability to multi-task, show stable performance, reach personal KPI target and work in a team.
Посмотреть условия и откликнуться: https://finder.vc/vacancies/10422
#IT
Обязанности:
— Jointly develop a plan for strategic growth of your accounts and execute it;
— Be responsible for customers engagement, adoption, guidance of customers with proactive customer success approach;
— Thrive to develop strong partnerships, getting to know customers goals, job to be done and help them succeed;
— Identify regular customer's struggles and offer your expertise to overcome them;
— Advocating customers ideas and feedback to the team inside, which are required for customers growth and retention;
— Maintain high customer satisfaction and loyalty.
Требования:
— Be proactive person and passionate about Customer Success;
— 2+ of Customer Success experience or other customer service role in SaaS;
— Experience with building customer health scores triggers, predicting churn, forecasting expansion;
— High attention to detail and ability to design an organized onboarding plan and schedule for new clients;
— Previous record of meeting or exceeding customer renewal and retention goals in a rapid growth environment;
— Ability to multi-task, show stable performance, reach personal KPI target and work in a team.
Посмотреть условия и откликнуться: https://finder.vc/vacancies/10422
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